WheelHouse works hard to provide exceptional service to businesses, ranging from 5-10 person shops to Fortune 100 Companies. We value our position as a vested partner, with each one of our customers.
Understanding how your business functions, day-to-day, allows our team to structure IT solutions that follow your business vision and avoid untimely surprises.
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WheelHouse Solutions has been recognized by multiple professional and community organizations for excellence in service and commitment to being a great workplace!
Find out more about the accolades we’ve received and articles in which our company has been featured.
WheelHouse Solutions’ objective is to constantly exceed our clients’ expectations with exceptional IT solutions and support.
We’ve compiled some of our online presentations to explain our capabilities and services to potential and existing customers.
WheelHouse Solutions deploys strategic IT resources for faculty, staff and students, helping our educational clients succeed with flexible, cost-effective solutions. From cloud services to network monitoring, we leverage technology solutions that help educational institutions define a clear strategy, achieve their technology objectives, increase operational efficiency, reduce operating costs and minimize system downtime.
Healthcare is evolving, and you need the technology team to help your organization evolve with it. At WheelHouse Solutions, we’ll assist you at every stage – from HIPAA-compliant infrastructure, including mobile solutions, to real-time access to patient information. Our healthcare IT Solutions, Cloud Services and Managed Services ensure compliance and flexibility, throughout your organization.
With WheelHouse Solutions global positioning satellite (GPS) technology you can manage your company’s entire fleet, whenever and wherever you like. Our advanced technology allows you to locate the closest vehicle to a new job, confirm vehicle stops, and monitor customer visits. Our GPS Solutions even allow our clients to dispatch more accurately, with fleet maps and driving directions.
If you are experiencing a service issue and do not have a Client Portal account, please call us at (314) 492-2506 / (800) 750-4880. Ask your account manager about your free access to the Client Portal.
You may also open a quick ticket, online, by clicking here.
Kansas City Office Phone: 816-535-2107
We are a dynamic, fast-growing, managed services firm, helping clients leverage technology solutions to grow and thrive in the 21st century.
When it comes to hiring, we prefer the direct approach; check out our job openings, and if you’re interested (or just want to say hello), email your resume/cover letter.
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Opening a service request is a simple process. You can open a request in one of the following ways:
NOTE: Critical Situations
For critical issues, always call our service desk team.
Your Managed Desktop includes a number of services. To best serve you, here is a set of tips for managing your system.
The WheelHouse Button can be found in the system tray and is a feature of our Managed IT Service offerings.
This handy tool provides a number of functions from the ability to quickly open a service ticket to Self-Service options such as software installation.
Sample Menu
The Service and Support Number option will provide you our VIP Service Desk information, as well as valuable information that may be requested by our service team, including your computer name / computer id.
Self-Service Tools for Managed IT Clients
WheelHouse has implemented Self-Service Tools into the WheelHouse Button found on your system tray. Not familiar with the WheelHouse Button? Look for our logo in your system tray.
To access the self-service options follow these steps:
1. Right-click on the WheelHouse Button and select Self-Service Menu:
2. Select your desired function or menu, for instance the Software Installation Menu
3. Once you have selected your script, follow any on-screen prompts. These scripts usually take a few minutes before they run and they will typically run in the background without any prompts.
Please report any issues to our Service Desk by using the Create Service Ticket option in the WheelHouse Button.
Reflexion’s antispam and email security service provides anti-spam services that Blocks spam, viruses and volume-based attacks before they reach the corporate network. To help you to best use the robust features available to you, we have put together this site to provide you additional training and information.
If you have any issues with your Reflexion deployment, contact our technical services team at 636-866-0484or by using your WheelHouse button in your system tray.
Please review the Reflexion Total Control End User Guide. This guide will provide you with all of the information you need to be able to setup your RTC preferences. The video below will provide you an overview of the RTC service as well.
Reflexion Total Control includes a unique feature called Address-on-the-Fly, or AOTF for short. The name is very descriptive: this capability enables users to employ an unlimited number of variants of their primary email address, in a specified format, simply by declaring the address “on the fly” when registering on a website, signing up for a newsletter, giving an address to a new friend, or for any other purpose that requires disclosing an email address. It’s that easy.
Now that ShareSync has been installed you will want to perform the following steps:
If you have any issues with your ShareSync deployment contact our technical services team at 636-866-0484 or by using your WheelHouse button in your system tray.
We have provided the training videos below to help you in your transition to ShareSync.:
View the Get Started Guide for detailed, step-by-step instructions on all the syncing and sharing features of ShareSync. You can also visit http://howto.sharesync.com/ for additional video resources.
